Cancellations: Please provide 24 hours notice to avoid a 50% cancellation fee. No shows and clients who are more than 15 minutes late will also be charged a 50% service fee.
Refunds: We do not issue refunds but do strive for 100% satisfaction. Giving you healthy beautiful hair and a pleasant experience is our ultimate goal. If there is a problem with a color or cut, please notify us within 7 days of your appointment and your stylist will fix the issue at no additional charge. New or additional services, however, will require an additional appointment and may come with additional fees. Thank you for understanding.